...my sentiments regarding Good Directions Home! I am a first-time customer and have high praises, not just for the 18" Fired Copper Bird Bath w/ Garden Pole product, but for the integrity of the business as well. The bird bath is a beautiful work of art that functions perfectly as a clean, safe watering spot for our feathered friends. We love it and so do the birds! Upon receiving the product, I was surprised that the garden pole did not stand as high as indicated in a diagram on the website. After inquiring about the discrepancy, I was told by Customer Support that the error was theirs (and has since been corrected). Because it was an honest oversight, I was willing to purchase a pole extension to raise the height of the bird bath from the ground (raccoons). Instead Good Directions sent the part I needed at no cost to me! Good Directions didn't just meet my expectations, but far exceeded them! I'll be back to shop here again. Kudos to the owners/mangers for the lesson in how to run a business!