Refund Policy

PRODUCT RETURN INFORMATION

You may unconditionally return any Good Directions product within 30 (thirty) days from delivery for a full refund of the product price. Thereafter, product returns will be subject to the pertinent warranty terms and conditions.

If you wish to return a product within the first 30 days from delivery or if a product exhibits a defect covered by the pertinent limited warranty, the purchaser should promptly email the Good Directions, Inc. Customer Service Department at contact@gooddirections.com. Product returns will only be accepted when a Return Authorization Number is issued by Good Directions, Inc. Such returns must be postage paid and insured, and sent to Good Directions, Inc., 20 Commerce Drive, Danbury, CT 06810. Proof of original purchase (dated) must accompany the returns.

Restocking fees listed below:

- Cupolas: 30% Restocking Fee

- All Other Products: 20% Restocking Fee