We had our roof replaced last summer, but in the process lost our old wooden cupola that was on the attached garage roof for decades. I quickly found beautiful vinyl replacements at the Home Depot website from Good Directions, and was even happier knowing it was made here in the USA. We also ordered one of Good Directions’ weathervanes. The cupolas are made to order, so ours took around 4 weeks to receive. When we opened it, we saw the base was damaged in shipping, so I immediately called the company’s 800 number for help, and was shocked a real, live human being picked up the phone! Matt has been GREAT from day one… He immediately ordered us a new base, which was received within days. And as it turned out, his office was right over the NY/CT border from us in Danbury, so he was able to recommend a couple of contractors who were expert cupola installers. In hindsight, the damaged base was a blessing, otherwise I wouldn’t have called Matt, and he wouldn’t have recommended Paul, who did such a beautiful job for us last week. I highly recommend Good Directions if you’re looking for just the right “character lift” for your roof… and if you have any issues or questions, rest assured knowing you will be helped immediately by an expert professional and his team.